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Deliveries, exchanges and returns


Spain (Mainland)

Free delivery for the whole of mainland Spain with a delivery time of between 24-72 hours.

Balearic Islands

Deliveries to the Balearic Islands cost €10 and will take between 2 and 5 days.

Canary Islands

For deliveries to the Canary Islands*, please send an email to and we will explain the various delivery options and costs involved.


Returns policy

Steps to follow if you want to return your order:


  1. Write to us at  (within a maximum period of 14 calendar days from when you receive your order) explaining the reason and indicating the order number. Important: you must write RETURN in the subject of your email.
  2. Prepare your package, wrap your rug properly and have it ready for collection. We will take care of arranging the collection with our courier company. We will cover the costs of the return.
  3. If we receive the rug in perfect condition, we will refund the money through the same payment method used for payment.


*We do not accept returns for made-to-measure rugs. We also do not accept returns from the Canary Islands as we cannot accept the cost of shipping and customs.